Manage user performance, not the network, with machine learning-based tools
Over the past decade, network management tools have evolved from being fault based to performance based. This has become a critical element in running infrastructure because faults don’t matter as much.
That might seem like a strange thing to say, but consider the fact that critical infrastructure such as switches, routers, Wi-Fi access points and servers are deployed in a way to protect against outages. Infrastructure is built so redundantly today that any hardware device can go down and its likely no one will notice.
A bigger problem is managing user performance. Often users calling about a certain application not working well, but when the engineer looks at the dashboard, everything is green. Performance problems are much harder to diagnose and can kill employee productivity.