Vodafone down leaving hundreds of customers with no mobile or internet access
VODAFONE has gone down leaving hundreds of customers unable to get online.
More than 600 complaints have been logged on the service checker, Downdetector.
Complaints from Vodafone customers started to appear at around 8am today.
Of those affected, 50% are complaining of issues with their mobile phone, 29% have problems with mobile internet while 22% are reporting trouble with their landline internet.
Customers have been complaining about the issues and have taken to X, formerly known as Twitter, to air their frustrations.
One wrote: “Are you having network problems, Vodafone?
“Having to use train wifi. 4G is totally gone. Rebooted phone etc still no 4g Between Maidstone and London.”
Another fumed: “Love getting to work and Vodafone network being down again…”
A third said said: “Your network is currently down in South London (SE19) – no service at all, even outside. When will this be fixed?”
While a fourth cried: “I’ve got no signal or data – I’ve turned on/off, toggled airplane mode but phone only working on WiFi!
“I’ve checked Network/Coverage checker which says limited but I’m literally getting zero!
“I have a big delivery today so need to be able to answer calls!”
The Sun has approached Vodafone for comment.
How do I check the service status of Vodafone?
Vodafone has over 17million mobile and internet customers across the UK.
The network has a service checker on its website where you can find out if it’s your area that is facing problems or just an issue with your device.
You can also subscribe to receive alerts, which tell you if there are any problems and how Vodafone is fixing them.
On the same page, there is also advice and guidance about what to do if you’re facing problems.
For Vodafone broadband users, there’s a separate page on what to do if you have slow speeds, internet cutting out or you can’t connect at all.
Can I get compensation from my mobile provider?
Depending on your issue, you may be entitled to compensation or an account credit.
The best thing to do is to contact Vodafone and see if it can resolve your problems for you.
Internet firms usually pay out £8 for each day that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service, then depending on the circumstance, you may be entitled to a refund or account credit.
How can I complain to Vodafone about a network problem?
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There’s also a live chat service or a form you can fill in.
Does Ofcom have rules about mobile outage compensation?
Yes. The telecoms regulator has approved two alternative dispute regulation (ADR) schemes – CISAS and Ombudsman Services: Communications.
Vodafone is a member of CISAS, so it is the organisation to contact if you have unresolved issues with your network.
ADR schemes act as an independent middleman between the service provider and the customer when a complaint can’t be resolved.
You must wait eight weeks after contacting Vodafone before contacting CISAS under its rules. It’s also free to lodge an application or complaint.
You may receive compensation once CISAS has undertaken an investigation.
An investigation could take up to six weeks.
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