FTC sues Uber over difficulty of canceling subscriptions, “false” claims
The US Federal Trade Commission has sued ride-hailing app Uber, saying it made “false or misleading” claims about its subscription service, in the latest sign that Donald Trump’s administration is embracing an aggressive stance against Big Tech groups.
The regulator alleged the company’s Uber One service failed to deliver promised savings and proved difficult to “cancel anytime” as promised, according to a complaint filed in a California court on Monday.
“Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” said FTC chair Andrew Ferguson. “Uber not only deceived consumers about their subscriptions, but also made it unreasonably difficult for customers to cancel.”