Iconic Las Vegas Strip Hotels Announce Major Change
A group of iconic Las Vegas resorts is making a major change that will affect customers.
They are getting rid of the "concierge desk," according to The Las Vegas Review-Journal, which reported that MGM Resorts International confirmed on April 26, 2025, that "it is shutting down in-person concierge services at most of its Strip resorts."
The resorts that will lose the service are the MGM Grand, The Signature, New York-New York, Mandalay Bay, Park MGM, and Vdara, The Review-Journal reported.
As a result, 34 workers are losing their jobs, although they will be moved to other positions, according to the newspaper.
Some well-known MGM resorts, like the Bellagio, are not losing concierge service, The Review-Journal reported.
According to The Review-Journal, the company says the change is the result of “evolving guest preferences,” which are moving away from in-person services.
The MGM website still has a page listing concierge services.
"Whatever you desire, the Concierge at MGM Grand is here to assist. From dining, show and tour reservations to tee times, spa appointments and everything in between, we’ll help you arrange the most memorable stay imaginable," it reads.
The concierges were available to assist with everything from dining reservations to concert and show tickets, the website says.
Forbes reported on April 26 that there is industry-wide concern about depressed travel spending due to recession and tariff fears.
According to SFGate, a "digital" concierge service is still available to customers.
The "concierge desk" was a "Las Vegas hotel-casino amenity for decades" but now may be going the way of "extinction," CDC Gaming reported.