After service disruptions, ICICI, Axis look to move away from DreamFolks; others may follow

Major Indian banks including ICICI and Axis, along with Mastercard, are planning to bypass DreamFolks Services Ltd. to form direct ties with airport lounge operators. This shift follows a September 2024 disruption that impacted lounge access for thousands of travelers. DreamFolks, which dominates India’s lounge aggregation market, now faces competition as banks seek more reliable, direct service partnerships.