Capgemini's $3.3 billion WNS buy may revive IT-plus-BPO model

Capgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts anticipate further consolidation in the BPO sector as companies seek to leverage AI for growth and digital transformation. This deal reflects a broader industry shift towards AI-led reinvention and service-as-software models.