Clean, redefined
IT support pilot fish gets an instant message from one of the company's front-line techs, who has a customer on the line wanting to know how to clean his flash drive.
"This tech -- let's just say he wasn't hired for his knowledge and experience in our subject matter," says fish. "He concluded that, after years of cleaning his tape drive, then his DVD-RW drive, the customer now had flash drives for backup of his server, and wanted to know how to clean them properly.
"Actually, the person on the phone wanted to know how to erase or format a flash drive. But our tech, as he often does, misunderstood the customer and thought he needed to physically clean the drive of dirt.