How Teams is helping frontline workers at Ferguson
Frontline workers tend to be overlooked when it comes to technology. But the growing awareness that they, too, need access to the latest digital tools is pushing companies to change how they do business.
For Massachusetts-based Ferguson, which says it’s the largest distributor of plumbing supplies in the U.S., that realization meant the deployment of Microsoft’s Teams platform and a shift to channel-based communications. The company says the move has already helped improve customer service with faster, more effective information sharing.