Time-Machine Tuesday: She’s in the dark most days
This help desk pilot fish works for a service company that handles support for a group of travel agents.
“User calls to report that her terminal screen is blank,” fish reports. “After I run through several procedures for about 45 minutes to no avail, I ask user to look on the back of the monitor for model and serial numbers.
“User tells me that she is unable to see the model or serial numbers. When I ask why, she says her office is dark and she can’t see anything.
“I then learn from her that the electricity is off in the building due to a power failure in the area. She also informs me that she’s calling from her cellphone because her office phone is not working.