Salesforce to expand Einstein Voice Skills so users can create custom voice apps
Salesforce plans to expand its Einstein Voice Assistant capabilities, enabling customers to create their own custom “skills” as it seeks to broaden the appeal of voice interfaces in the workplace.
The company unveiled Einstein at last year’s Dreamforce conference, promising to enable sales staff to update customer records on its CRM platform using voice commands.
Its efforts are part of a wider push from numerous tech firms to popularize conversational voice interfaces for business apps, including Amazon’s Alexa for Business, Microsoft’s Cortana and Oracle’s Digital Assistant. Analyst firm Gartner forecast that 25% of digital workers will interact with virtual assistants on a daily basis within two years.