How hard could it be?

This pilot fish wants to print some large posters, but after getting an estimate of more than $1,000 from a commercial quick-print place it looks like the project is out of his price range.

Then he gets lucky. "I felt like I'd won the lottery when somebody told me we had been given a large-format laser printer by another organization that had moved and didn't need it anymore," fish says. "I was told it was an awesome printer, and there was just one problem: It wasn't hooked up to our network."

OK, this can't be such a big deal, he figures. He calls the help desk to open a ticket to connect the printer -- and to make sure the process goes smoothly, he gets the local IT support person to talk to the outsourced help desk to tell them what they need to put into the ticket.

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