Read this! (And learn how to deliver ultimatums better.)

In the course of every project, there comes at least one moment when we have to tell our business partners what we need from them to get the job done. More often than not, they bristle at being told what to do. They don’t like being on the receiving end of ultimatums. Who does?

But they especially don’t like “those IT people” telling them what to do. That’s because we in IT are supposed to serve the business, and servants are expected to take orders, not give them. It doesn’t help that, even though we are perceived as being in a subservient position, we have gotten a not-entirely-undeserved reputation for being blunt, bossy and condescending that makes our business partners want to resist.

To read this article in full or to leave a comment, please click here