No good password goes unpunished

Consultant pilot fish is paying his bills online, but for some reason his health insurance company's website won't let him log in.

"I tried twice, and it rejected either my user name or my password both times," fish says. "It also warned me I'd be locked out after a third try, so I waited a few hours and tried again. Still no luck."

Fortunately, fish is able to find a website-support number on the incurance company's public website. After a few minutes on hold, he gets a support rep who requests his policy number and then asks what the problem is.

Fish explains that he's trying to log in with the same user name and password that worked when he paid his bill the month before, but now it's not working. Is there a known issue on your system, or is there a problem with my account? he asks.

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