Software -- and a little bit more
This retailer gets word from its point-of-sale vendor about a completely rewritten version of the vendor's software with lots of great new features -- and it sounds awesome, says a pilot fish on the inside.
"The vendor is also phasing out the older version over time," fish says. "So since it's a major change, I put in a tech support ticket to arrange a time for a tech to walk through the upgrade process with me."
Two days later, fish gets an update on the ticket: We just checked your account, and your server is an older model that will NOT support the new software version. You will need to purchase a new server.
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