IT workers face greater stress from remote issues
IT support has forever changed as more and more employees are now working from any number of remote locations — and no longer sitting behind a corporate firewall.
The days of walking your computer down to the IT department for repair or having a help-desk worker drop by the cubicle to troubleshoot your network connection have been replaced by the need for support from anywhere on any device.
“Five years ago, [IT workers] were about how to support things like Windows updates and every four or five years changing over to new hardware. It was very cookie cutter,” said Mark Bowker, a senior analyst with research firm Enterprise Strategy Group (ESG).