The Microsoft-Cisco Teams collaboration could create an interoperability revolution

Editor's note: Both Microsoft and Cisco are clients of the author.

I’ve covered videoconferencing since the late 1980s and can recall when Andy Grove, after taking Intel into this market, later called that one of the biggest mistakes he ever made. That's because the companies that created videoconferencing tools seemed not to understand that interoperability is critical. They all seemed to believe they could create closed ecosystems and move the market forward.

That didn’t work in the 1980s, 1990s, 2000s, or the 2010s. Facing the same problem telephone companies addressed in the 1970s, decade after decade (even from companies like Cisco), was beyond frustrating.

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