IDG Contributor Network: Employees are the force that enables customer success
In today’s customer-driven market, it’s easy to overlook the employee experience. But if companies allow customer focus to override their care for their employees, they will lose the very force that enables customer success.
The reality today is that there hasn’t been enough emphasis on the employee experience. Consider this: Bluewolf’s recent report showed that 70% of respondents say they have to enter the same data into multiple systems just to do their jobs. Just imagine the negative impact these duplicative and time-consuming efforts have on productivity and morale—or maybe you don’t need to imagine, because you’re experiencing this right now.
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