There's book-smart and then there's phone-smart

It's the early 1990s, and this IT pilot fish and his boss are working on a project to replace the aging administrative systems for a state university system.

"We had office space in the IT building of one of the universities, but also had a larger classroom space on the main floor of that building, room 123, assigned to us as a project room," says fish.

"In that room there was a seldom-used phone line that was an extension of my boss's office line."

Not long after fish and his boss settle into their new space, the university's new president needs a place on campus to meet with a group of bigwigs, and settles on fish's project room as a usable location.

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