Q&A: GitHub COO on how genAI makes devs more efficient (and can automate the helpdesk)
GitHub, the online developer platform that allows users to create, store, manage, and share their code, has been on a generative AI (genA) journey since before ChatGPT or Copilot was widely available to the public.
Through an early partnership with Microsoft, the dev platform adopted Copilot two-and-a-half years ago, tweaking it to create its own version — GitHub Copilot.
The genAI-baed conversational chat interface is now used as a tool for both GitHub users and internal employees to assist in code development, as well as an automated help desk tool.