It's 3 a.m. Do you know where your reports are?
It's a few years back, and this financial firm decides it wants to be able to contact its desktop support techs at any time, reports a pilot fish on the receiving end of that decision.
"But they didn't want to give us cell phones," fish says. "Instead, they gave us pagers and added us to all notification groups, mainframe, telecom, and so on.
"As we were located in a different time zone than our headquarters, the daily 6 a.m. status pages came at 3 a.m., and we weren't amused."
Not surprisingly, the techs find various workarounds. Some keep their pagers in the car when they're not at work. Others turn them off and just happen to forget to turn them back on.
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