Get ready for virtual digital assistants in the enterprise

Apple’s Siri, Google Now and other virtual digital assistants (VDA) are becoming increasingly useful as they move beyond mere dictation to undertake administrative tasks. Some can do things like book hotel rooms that meet the user’s parameters for price, proximity to a specific location and amenities. Some can monitor a user’s calendar, calculate the travel time (including traffic) to get to a meeting, and then prod the user to depart. Others can schedule meetings with participants who use different calendaring systems.

VDAs are already widely used by consumers, and recent history suggests that it is only a matter of time before they become prevalent in the enterprise. As we’ve seen with smartphones and tablets, consumers are now technology leaders, and their new tech obsessions inevitably make their way into the corporate environment, whether IT wants them to or not.

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