IDG Contributor Network: AppDirect acquires Radialpoint. Because . . . support

AppDirect today announced that it has acquired Radialpoint. So who is Radialpoint and why does this deal make sense?

Radialpoint has, since its inception in 1997, offered technical support for small businesses and consumers. While it's certainly not sexy, it is Radialpoint's job to pick up the pieces once nontechnical customers buy a piece of technology and suffer the inevitable issues around using it. While many people would like to ignore the fact that not everyone finds it a doddle to use technology, Radialpoint has embraced that fact, and provides the sort of technical support services that oftentimes would otherwise be left to the overworked tech enthusiast in the neighborhood.

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