How to replace a critical system -- the hard way

This critical system is set for replacement in about six months, which makes working on that team a very unattractive proposition, according to a pilot fish in the know.

"One employee I knew was an older guy working with older technology, so they weren't going to drag him forward," fish says. "As other people left the team for greener pastures, they were not replaced, so his workload kept increasing as he ended up the only knowledgeable person remaining.

"He was on call 24-by-365, and there was never a time he was 'off call.' But management didn't care -- the system was going to be replaced in six months."

But priorities and politics being what they are, that replacement keeps getting pushed out -- and the beleaguered employee keeps getting more exhausted.

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