Microsoft updates Dynamics CRM with a new IoT twist

There's an update available for Microsoft's Dynamics CRM 2016, and it brings with it a brand-new tool to help companies tap the Internet of Things for their customer-service efforts.

Announced on Monday, the Spring 2016 Wave of Dynamics CRM adds Connected Field Service, a new tool companies can soon use to leverage the potential of predictive maintenance via IoT devices.

Available as a preview in June, Connected Field Service will continuously monitor IoT-enabled devices for anomalies, generating alerts that trigger automated actions or service tickets and workflow according to service level agreements. Service technicians with the right skills and tools are then matched against the service requirement based on availability and proximity and routed to customer locations for preventive action.

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