'We don't care. We don't have to.'

This network provider's customer is moving to the building next door -- just about 50 feet, says a pilot fish working on the job.

"We called up the telco to verify phone line cutover and DSL availability so we could schedule the move," fish says.

"The telco said moving next door changes where the local switching takes place, so the current phone numbers won't work and they'll need to get new numbers, and that will take an additional six to eight weeks."

What about DSL service for that building? fish asks. We'll need to send that question over to engineering and get back to you, telco rep says.

A few weeks pass. There's no word on DSL, so fish calls again. Rep says they must have lost the work order. He'll reissue it and they'll call when there's word.

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