Why we love users, on-the-wrong-track edition

IT consultant pilot fish gets a message from a longtime client: An employee whose workplace is in the big downtown Amtrak-and-commuter-rail station has been having trouble with his email, and his manager wants fish to check it out.

"The user had a corporate laptop on the train station's network, and his email hadn't been working for two weeks," says fish. "I called him and asked, 'So why didn't you call me or the office earlier?'

"He told me, 'I thought I could take care of it.'"

Fish: Hmm. What did you do?

User: "I upgraded to Windows 10."

Fish: Ooooh. Why did you think that would work? And why did you think you could do that to a company machine?

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