Why we love managers
This IT pilot fish is responsible for a whole list of programs, but one monthly report is among the least troublesome -- or at least it should be.
"It was a summary list of how many times our customer service reps had encountered each type of data error in that month," says fish.
"It wasn't much of a problem because it never had any problems -- until one day when we decided to get copies of it, to check and see if the 'What to do when an error happens' documentation needed to be clarified."
That's a real possibility because fish's IT shop has both made some revisions to the manual and added some new error numbers to the system.
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