Global IT challenges: Privacy, standardization, transformation top the list
It's one of an IT leader's biggest nightmares: Imagine you've got a division in Russia, which has very strict privacy laws regarding employees' rights to control their information, and there are 12 employees who refuse to allow their information to leave company walls.
Whether it's introducing new UPS products or services such as My Choice to the marketplace, or implementing large-scale integrated capabilities like World Wide Express Saver Freight -- which rely on multiple systems -- "we choreograph the deployments across our teams and systems. We would first beta-test the releases in the individual markets such as the U.S., Europe and Asia, prior to executing the global deployment, testing all facets of the solution including the installation and functionality," Costides says.
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(Insider Story)