Outages at Delta and Southwest Airlines hold valuable management lessons

Delta’s and Southwest’s planes are flying again, but the system outages both suffered last summer were painful for them. What can your company learn from their unfortunate experiences?

Both airlines’ outages were massive, requiring days to fully recover. Both had to cancel thousands of flights and lost millions of dollars in revenue. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Apparently, their plans were not up to the task. Are yours? Clearly, a robust DRP and BCP are critical for all enterprises. In addition, IT leadership, executive management and the board need to consider the following:

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