1 million broadband customers offline in Germany; 'external influence' blamed

Almost 1 million Deutsche Telekom customers have been struggling to get online since Sunday afternoon.

There's nothing wrong with the network, the company said, advising customers having trouble connecting to the internet to turn their router off and on again in the hope of solving the problem.

Around 900,000 lines were initially hit by the connection problem, although the number affected is falling, Deutsche Telekom said Monday. But that number may be an underestimate: Since some of the affected routers also provide subscribers with telephone service, customers may have no way of letting the company know they are having difficulties.

The cause of the outage is unknown, with those affected living in different areas and using different routers models, the comapany said. It dismissed suggestions that the problem was worse in congested areas.

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