Right answer, wrong question

This credit union updates its online banking website, so a pilot fish with accounts there updates all her family's accounts.

"The new feature was security questions," says fish. "I didn't like the three that were given, so I did the drop-down to see more questions. I chose my three new questions and wrote down the answers so the spouse knew what they were."

But the first time he tries it, he blows the password. Fish has to go through the whole process of recreating the account setup.

Next time he tries, fish has to go through the entire process again -- but this time she prints out screen captures of the questions she chose, and writes the answers on them.

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