IDG Contributor Network: Kimble launches A.I.-enabled PSA -- buzzwords or innovation?
Kimble first came to my attention awhile ago after I’d written a few commentaries about the broader professional services automation (PSA) space.
PSA is a space of huge growth as increasingly more organizations move to services-based models. Along with this customer growth, there is a corresponding increase in vendor activity. FinancialForce claims PSA dominance, at least when it comes to integrated financial/PSA offerings, and this dominance has been their main vector of attack against arch rival (and also a vendor offering a combined ERP/PSA product) NetSuite.
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