Sainsbury’s shoppers can’t make card payments and deliveries are axed after glitch
The supermarket chain said it was 'working hard to fix the issue' and apologised to customers affected.
Sainsbury’s has said it is experiencing ‘technical issues’ at some stores meaning it will not be able to fulfil the ‘vast majority’ of today’s online grocery deliveries.
The supermarket chain said on Saturday morning it was ‘working hard to fix the issue’ and apologised to customers affected.
An error during an overnight software update has caused problems with contactless payments, a spokesman said, adding that all stores remain open and both cash and chip and pin transactions are working.
A statement said: ‘Unfortunately, this also means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly, but will contact them as soon as we can to rebook orders.
‘We apologise to customers for the inconvenience and are working hard to fix the issue.’
The supermarket also assured shoppers their personal data ‘will be safe and secure even with the issues going on’.
Its page on X has been flooded with customers complaining about missing orders, with many asking how they will know if they are affected.
The page suggests the issue is related to an inability to take payments.
Posting a photo of a half-empty Sainsbury’s carpark, Chris Maguire wrote: ‘Eerily quiet at my local Sainsbury’s this morning where a ‘technical issue’ means it’s cash only at the tills.
‘This car park would normally be rammed on a Saturday.’
Daniel French added: ‘Customer Service Announcement: Sainsbury’s is cash only, and the cash point isn’t working either. Nectar points are still working. #carnage’
It comes. day after McDonald’s experienced similar issues with their ordering system on Friday, with a global outage that left many unable to order in stores and online.
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