Woman jailed for phoning 999 more than 2,000 times in three years

'She has been a massive drain on local and wider Met resources, consistently abusing our emergency workers with vile and racist behaviour, as well as causing a menace on the streets.'

A woman who used 17 different mobile phones to make hundreds of nuisance 999 calls has been sent to prison.

Sonia Nixon, 56, phoned the emergency line more than 2,000 times in the last three years – with 1,194 of those calls made in 2023 alone.

Nixon, from Harrow, Greater London, was one of the three worst offenders for repeat callers last year.

It’s estimated her nuisance calls cost the Metropolitan Police about £4,500 within five months, as her abuse of the 999 system had a major impact on how quickly operators could respond to genuine emergencies.

During one call she asked the operator ‘where’s my food?’, and in another she asked the operator for the phone number of the Department for Work and Pensions (DWP).

In another call she repeatedly shouted ‘where’s my stuff?’, getting louder and angrier as the operator tried to calm her down and get more information from her.

She was arrested on January 10 for 668 breaches of the Communications Act 2003, and charged for 670 offences.

After being arrested, she racially abused an officer and was further arrested for racially aggravated public order before urinating in the caged van and being arrested for criminal damage.

Last month Nixon was convicted for 696 nuisance calls made to 999, plus four racially aggravated public order offences against emergency workers.

She was also granted a five-year Criminal Behaviour Order, including conditions of contacting 999 only in an emergency, as well as alerting workers to any new calls from Nixon.

Superintendent Matt Cray said: ‘This was a superb result and testament to the hard work and dedication of the community policing team to bring Sonia Nixon to justice.

‘She has been a massive drain on local and wider Met resources, consistently abusing our emergency workers with vile and racist behaviour, as well as causing a menace on the streets.

‘The excellent work by officers in convicting Nixon means we will be able to prevent further instances of her high volume calling and impact to the 999 service level, ensuring we can prioritise resources where they are really needed, and help restore trust and confidence in our local communities.’

More than a quarter of calls made to emergency services do not have a policing purpose, with abusive callers costing the Met over £2million, as well as preventing genuine emergencies from being answered.

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