Uber redesigned its driver app with input from actual drivers
Uber drivers want a lot of things, but most just want to get paid as quickly and easily as possible. With that in mind, Uber announced the latest effort in its never-ending quest to repair its tarnished relations with drivers: a redesigned driver app. The app is noticeably less cluttered with a better method of tracking overall earnings and workarounds that solve for connectivity issues. But it also gives more prominence to features that some consider psychological inducements to influence when, where, and how long drivers work.
When redesigning the app, Uber did something it rarely does: it consulted and ran tests with hundreds of drivers in over half a dozen cities before rolling it out globally, and...