Facebook pledges to improve oversight of contractor firms amid rising criticism
Facebook says it’s working on an improved compliance and audit process for the third-party contractors it hires to perform content moderation, following an exposé by The Verge detailing harrowing working conditions at the Phoenix, Arizona facility of a Facebook contractor called Cognizant.
”We are putting in place a rigorous and regular compliance and audit process for all of our outsourced partners to ensure they are complying with the contracts and care we expect,” writes Justin Osofsky, Facebook’s vice president of global operations, in a message to employees over the weekend, later published to the company’s website. “This will include even more regular and comprehensive focus groups with vendor employees than we do today.”
The...