DoorDash adds in-app safety features, but couriers need more protection
DoorDash is adding a set of tools for its delivery workers called “SafeDash,” which includes a way to contact an agent from the ADT security company or to call 911 through ADT. The company is first launching the tool in major cities like Detroit, Los Angeles, New York, and San Francisco, but says it’ll roll out to all its US couriers by the end of the year.
While it’s good that DoorDash is acknowledging the dangers its delivery workers face, some advocates say that SafeDash won’t help solve the problems of thieves targeting them for their money or bikes, and the apps giving them routes that put them in harm’s way.
According to DoorDash, SafeDash will give delivery workers a button that will have an ADT agent call them if they feel...