BrandPost: Preparing for the Unexpected With a Distributed Workforce
The pandemic is presenting trying times for everyone, including IT staff. It always has been difficult for IT to support the hundreds or thousands of devices employees use, but when those devices were all in the office, at least IT had a fighting chance. Now, with most employees working from home or somewhere other than the office, IT has to diagnose and troubleshoot problems remotely, a task for which many were not designed.
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