And THAT'S why we have that lever

Manager at this electrical supply warehouse complains to his storage array vendor that two of the vendor's power supplies have failed, one after another, according to a support engineer pilot fish.

"The customer didn't have an onsite support contract, but was instead shipped replacement parts the next business day," says fish. "So we sent him the power supplies and eventually received by return mail his 'failed' power supplies. But I tested them and they both seemed perfectly fine. I shrugged and stuck them on the shelf.

"A week later, the same thing: Power supplies failing one after the other, replacements shipped, 'defective' power supplies returned and testing out just fine."

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