Meet the virtual woman who may take your job
IPsoft's Amelia is more interesting than Apple's Siri. Amelia's language is expressive. Her facial expressions and gestures are generated on the fly. Siri can show wit to an oddball question, but Amelia aims for empathy.
Amelia is IPsoft's artificial intelligence platform. It has an ability to understand things in context and engage with the listener. Most importantly, Amelia is real enough to take your job.
The system learns by observing interactions between a user and service agents. At one media client, IPsoft claims, Amelia takes 64% of its calls, and has reduced "knowledge worker" staffing from 76 to 32.
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