Defensive Computing and the Academy Awards
Sunday nights screw-up naming the Best Picture at the Oscars offers a lesson in defensive thinking, if not exactly in Defensive Computing.
The two on-site PricewaterhouseCoopers representatives had a simple job, giving out envelopes. The task is so simple, they could not imagine anything going wrong.
We know this because of interviews with each of the PwC representatives, Brian Cullinan and Martha Ruiz, before the Academy Awards, where they were asked about the plan should something go wrong. They fumbled. Something going wrong was inconceivable.
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