Lawmakers try again to stop call center offshoring
Lawmakers in the U.S. Senate and the House reintroduced legislation Thursday intended to impede the offshore outsourcing of call centers.
The bills, called the U.S. Call Center and Consumer Protection Act, if approved, would create a list of firms that shift work overseas. Firms on that list would be ineligible for federal grants and loans, and call center workers will be required to disclose their locations. U.S. customers would have the right to request that their calls are transferred to a call center agent physically based in the U.S.
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