Why we still do deskside visits
This high-end hairdresser is having problems with two of the Macs used in her salon, and the issues are baffling to the IT pilot fish who supports the business -- mainly because they're intermittent.
"The customer was complaining about slow Internet and the computers locking up," says fish. "But whenever I would get to the site, the problem would be resolved and everything would work fine, so I began to just randomly pop in and see how things were working.
"One day I popped in and the girl up front said, 'Perfect timing! This one's locked up!' I sat down and soon determined that the Bluetooth mouse was working, but the left mouse button wouldn't click. The right button worked fine.
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