Airlines would have to give out refunds for busted Wi-Fi under proposed rule
Airlines would have to refund passengers for services they paid for that aren’t actually provided, like broken Wi-Fi, under new rules proposed by the Biden administration. Also, airlines and travel search websites would have to disclose upfront any added fees for changing or canceling your flight and for checked or carry-on baggage.
The new rules are part of a slate of changes the US Department of Transportation is proposing to make flying more transparent and consumer-friendly after a particularly rocky summer travel season, in which flight cancellations spiked. The administration has previously sought stricter rules for passenger refunds, arguing that it wants to make air travel more competitive.
Airlines have moved in recent years to...