DoorDash now lets couriers drop and block rude customers without penalty
DoorDash has expanded its safety toolkit, rolling out new features that will automatically check in with delivery workers and provide easier ways to report incidents that could impact the safety of both its customers and employees.
As the first line of defense, the company has introduced SafeChat: an automated message monitoring system that detects any offensive or abusive language used within the app’s chat function and issues a warning to whoever sent the message — whether they’re a customer or a DoorDash employee.