Lawsuit claims Google’s ‘Order Online’ button directs customers away from restaurants’ sites
Google is facing a lawsuit from a Florida restaurant chain owner that accuses the company of directing users to “unauthorized” Google-branded food ordering webpages, where it uses restaurants names “without their approval,” as first reported by Ars Technica.
A copy of the lawsuit alleges Google employs “bait-and-switch” tactics by placing its “Order Online” button at the top of restaurants’ profile panels on the search engine. The large blue button redirects users to a food.google.com page where they can select items from a restaurant’s menu and then place an order through a variety of third-party services, like Postmates, DoorDash, and UberEats — not through the restaurant itself. These services take a commission from participating...